We have Krish Subramanian of Chargebee take us through his journey of setting up the company. Here we discuss about how they arrived at the freemium model, the metrics behind coming up at a price point. What is the vanity metric here? Enjoy this Masterclass as much as the host and guest did making the same.
How did he go about building the team? SaaS Pricing, inbound marketing. Why did they choose to build the billing product, why was boring so interesting? How did he arrive at the pricing strategy? What is the North Star metric to evaluate and lot more lessons? Are there any conflicts when a customer support member is incentivized. All this and more is part of this interview.
Krish talks to Prathibha Sastry as part of the Value SaaS Series. It is A Masterclass in SaaS Business. Krish enjoys customer support. That just summarizes why he love SaaS and what you should expect at ChargeBee – world class customer support.