Krish Subramanian, co-founder of Chargebee, shares his company’s journey in an insightful discussion for the Value SaaS Series. This SaaS business masterclass explores the foundation of Chargebee, its customer-centric focus, and the strategies that contributed to its success.
During the interview, Krish addresses crucial questions about SaaS billing, including team building, the choice of a billing product, and the development of a pricing strategy. He also discusses the importance of customer support and the potential conflicts arising from incentivizing support staff.
The conversation delves into the specifics of Chargebee’s SaaS billing models, touching on the freemium model, value metrics, and the company’s experimentation process. Krish explains how they organically increased traffic and established themselves as billing problem solvers.
The Value SaaS Series highlights businesses working towards their first million in revenue, often with minimal external investment. Through rapid iteration and founder-friendly capital, these companies scale and flourish. Successful Value SaaS startups, such as Veeva, Zoho, MailChimp, Atlassian, BrowserStack, and Salesforce, have achieved over $1 million ARR with less than $1 million in spend.
Value SaaS Series in association with Upekkha and supported by Chargebee
Watch some snippets on finding product market fit to tracking performance metrics for SaaS business.